REFUND POLICY

Effective Date: 10 August 2026

Thank you for shopping with Zeyni Perfumes.

This Refund Policy explains when and how refunds may be provided for purchases made through www.zeyniperfumes.com.

1. Eligibility for Refund

A refund may be considered in the following circumstances:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product is materially different from the product ordered.
• The order is cancelled by Zeyni Perfumes due to product unavailability or another reason.
• A return is approved under our Return & Replacement Policy.
• A duplicate payment has been made for the same order.
• Any other situation where a refund is required under applicable law.

2. Perfume and Fragrance Products

For hygiene, safety and product-integrity reasons, opened, used or partially used perfume products may generally not be eligible for return or refund unless the product is defective, damaged, incorrect or otherwise covered by applicable consumer law.

Customers should inspect the package immediately after delivery and report any issue as soon as possible.

3. Damaged Products

If a product arrives damaged, customers should:

1. Take photographs/videos of the outer package and product.

2. Keep the original packaging.

3. Contact Zeyni Perfumes within 48 hours of delivery.

4. Provide the order number and supporting photographs/videos.

We may request additional information to verify the claim.

4. Wrong Product

If you receive a product different from the product ordered, contact Zeyni Perfumes within 48 hours of delivery.

After verification, we may arrange a replacement or provide a refund, depending on product availability and the circumstances of the case.

5. Cancellation Refunds

If an eligible order is cancelled before dispatch, the amount paid may be refunded to the original payment method.

Once an order has been dispatched, cancellation may not be possible. In such circumstances, the customer may need to follow the applicable return procedure.

6. Refund Processing

Once a refund has been approved, we will initiate the refund to the original payment method or through another appropriate method where applicable.

The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

7. Partial Refunds

In certain circumstances, Zeyni Perfumes may provide a partial refund where appropriate and agreed with the customer.

8. Non-Refundable Situations

Subject to applicable law, refunds may not normally be provided for:

• Change of mind after opening or using the perfume.
• Personal preference regarding fragrance.
• Fragrance longevity or projection differing from personal expectations.
• Products damaged due to customer misuse or improper storage.
• Products returned without prior approval.
• Products missing their original packaging or accessories where those are required for the return.
• Products altered, tampered with or used after delivery.

9. Consumer Rights

Nothing in this Refund Policy is intended to restrict or remove rights available to consumers under applicable Indian law.

10. Contact

Zeyni Perfumes

Website: www.zeyniperfumes.com

Email: [INSERT EMAIL ADDRESS]

Phone: [INSERT PHONE NUMBER]

Address: [INSERT BUSINESS ADDRESS]