PRIVACY POLICY

Effective Date: 10 August 2026

Zeyni Perfumes (“Zeyni Perfumes”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website www.zeyniperfumes.com (“Website”).

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you browse our Website, create an account, place an order, contact us or otherwise interact with our services.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

A. Personal Information

This may include:

• Full name
• Billing address
• Shipping/delivery address
• Email address
• Mobile/telephone number
• Account/login information
• Order and purchase history
• Customer-service communications
• Information provided when submitting reviews, feedback or enquiries

B. Payment Information

When you make a purchase, payment information may be processed by third-party payment gateways.

Depending on the payment method used, this may include payment-related information required to complete the transaction.

Zeyni Perfumes does not intend to store complete debit-card, credit-card or banking credentials on its own servers where payment processing is handled by an authorised third-party payment provider.

Customers should review the privacy policies of the applicable payment provider.

C. Technical Information

When you visit our Website, certain technical information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Date and time of visits
• Referring website
• Website interaction and usage information

D. Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies to:

• Keep the Website functioning properly.
• Remember shopping-cart information.
• Remember user preferences.
• Improve Website performance.
• Analyse Website traffic.
• Understand customer behaviour.
• Measure marketing campaigns.
• Provide relevant advertising where applicable.

For more information, please refer to our Cookies Policy.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Delivering purchased products.
• Processing payments.
• Providing customer support.
• Communicating regarding orders and transactions.
• Sending order confirmations and delivery updates.
• Managing customer accounts.
• Responding to enquiries and complaints.
• Processing returns, replacements and refunds.
• Improving our products and Website.
• Analysing Website usage and performance.
• Detecting and preventing fraud, abuse and unauthorised activity.
• Maintaining Website security.
• Sending promotional communications where permitted and where applicable consent or another lawful basis is required.
• Complying with legal, regulatory, tax and accounting obligations.
• Protecting our legal rights and interests.

3. Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, discounts, launches and other updates.

Depending on the communication method and applicable requirements, you may be able to opt out of promotional communications by:

• Using the unsubscribe option included in an email.
• Contacting our customer-support team.
• Following the applicable opt-out instructions in the communication.

Even if you opt out of promotional communications, we may continue to send essential transactional communications relating to your orders, payments, account or customer-service requests.

4. Sharing of Personal Information

We may share relevant information with trusted third parties where necessary to operate our business and provide services.

Payment Service Providers

Payment information may be shared with payment gateways or financial-service providers to process transactions securely.

Delivery and Logistics Partners

Your name, phone number and delivery address may be shared with courier and logistics partners to deliver your order.

Technology and Hosting Providers

Information may be processed by hosting companies, cloud-service providers, website developers, security providers and other technology vendors supporting our Website.

Analytics and Marketing Providers

Where applicable, we may use third-party analytics, advertising and marketing services to understand Website usage and improve our marketing.

Professional and Legal Service Providers

Information may be disclosed where reasonably necessary to accountants, auditors, lawyers, consultants, insurers or other professional advisers.

Government and Law-Enforcement Authorities

We may disclose information where required or permitted by applicable law, regulation, legal process or lawful government request.

5. Third-Party Services

Our Website may contain or use services provided by third parties, including:

• Payment gateways
• Courier and delivery services
• Analytics services
• Advertising platforms
• Social-media platforms
• Customer-support tools
• Hosting and cloud-service providers

These third parties may process information according to their own privacy policies and terms.

Zeyni Perfumes does not control the privacy practices of independent third parties.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions.
• Providing customer support.
• Maintaining business and accounting records.
• Resolving disputes.
• Preventing fraud.
• Complying with applicable legal and regulatory requirements.
• Protecting our legal rights.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and devices.

8. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take reasonable steps to address the situation.

9. Your Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal information, which may include rights to:

• Request information about personal data processed by us.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Raise a grievance regarding the processing of personal information.
• Exercise other rights available under applicable data-protection laws.

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

10. Grievance Redressal

If you have any concern, complaint or grievance relating to the collection or use of your personal information, you may contact our designated grievance/contact person.

Grievance Officer / Privacy Contact:

Name: [INSERT NAME]

Email: [INSERT PRIVACY EMAIL]

Phone: [INSERT PHONE NUMBER]

Address: [INSERT BUSINESS ADDRESS]

We will make reasonable efforts to review and respond to privacy-related requests within the period required under applicable law.

11. International Data Processing

Some third-party service providers used by the Website may process information on servers or systems located outside India.

Where applicable, such processing will be undertaken subject to applicable legal and regulatory requirements.

12. Cookies

The Website may use cookies and similar technologies to operate and improve the Website.

For detailed information regarding our use of cookies, please refer to our Cookies Policy.

13. Links to Other Websites

Our Website may contain links to third-party websites, social-media platforms or other external services.

This Privacy Policy does not apply to third-party websites.

We encourage users to review the privacy policies of any external website they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website functionality, technology, legal requirements or data-processing practices.

Any updated version will be published on this page with a revised effective date.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

Zeyni Perfumes

Website: www.zeyniperfumes.com

Email: [INSERT EMAIL ADDRESS]

Phone: [INSERT PHONE NUMBER]

Address: [INSERT REGISTERED/BUSINESS ADDRESS]

Grievance/Privacy Contact:

Name: [INSERT NAME]

Email: [INSERT PRIVACY EMAIL]

Phone: [INSERT PHONE NUMBER]