Shipping and Returns

SHIPPING POLICY

Effective Date: 10 August 2026

At Zeyni Perfumes, we aim to deliver your fragrance products safely and efficiently.

This Shipping Policy applies to orders placed through www.zeyniperfumes.com.

1. Order Processing

Orders are normally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, festive periods, product launches or periods of unusually high order volume, processing may take longer.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Remote locations, difficult-to-service areas, adverse weather, public holidays and other circumstances may result in additional delivery time.

Delivery timelines are estimates and are not guaranteed unless specifically stated otherwise.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

Zeyni Perfumes may offer free shipping on selected orders, products, locations or promotional campaigns.

4. Order Tracking

Where tracking information is available, customers may receive a tracking number or tracking link by email, SMS, WhatsApp or other applicable communication method.

Customers are responsible for providing accurate contact and delivery information.

5. Incorrect Address

If an order cannot be delivered because an incorrect or incomplete address, phone number or other delivery information was provided by the customer, additional delivery charges may apply for re-shipment.

6. Delayed Delivery

Delivery may be delayed because of:

Weather conditions.
Natural disasters.
Public holidays.
Courier delays.
Transportation disruptions.
Government restrictions.
Strikes or labour disruptions.
Incorrect address information.
Events beyond our reasonable control.

Zeyni Perfumes will make reasonable efforts to assist customers in tracking delayed shipments.

7. Delivery Attempt

Customers should ensure that someone is available to receive the package where required.

If a courier makes multiple unsuccessful delivery attempts, the shipment may be returned to the sender.

8. Damaged Package

If the package appears visibly damaged at the time of delivery, customers are advised to photograph the package before opening it and contact Zeyni Perfumes as soon as possible.

9. International Shipping

Unless specifically stated on the Website, Zeyni Perfumes currently ships only within India.

If international shipping is offered in the future, applicable customs duties, taxes, import charges and other fees may be payable by the customer unless otherwise stated.

10. Contact Us

Zeyni Perfumes

Website: www.zeyniperfumes.com

Email: [INSERT EMAIL ADDRESS]

Phone: [INSERT PHONE NUMBER]

Address: [INSERT BUSINESS ADDRESS]

RETURN & REPLACEMENT POLICY

Effective Date: 10 August 2026

Zeyni Perfumes wants customers to receive their orders in good condition and as ordered. This Return & Replacement Policy applies to purchases made through www.zeyniperfumes.com.

1. Return Window

Customers should contact Zeyni Perfumes within 48 hours of delivery if they receive:

A damaged product.
A defective product.
The wrong product.
A product that is materially different from the product ordered.
A product with significant leakage or packaging damage.

Requests submitted after this period may be considered at our discretion, subject to applicable law.

2. Product Condition

For a return to be accepted, where applicable, the product should be:

In its original packaging.
Complete with original accessories, if any.
Accompanied by the order details/invoice.

However, these conditions will not restrict any mandatory consumer rights available under applicable law in cases involving defective, damaged, incorrect or otherwise non-conforming products.

3. Hygiene and Fragrance Products

Because perfumes and fragrances are personal-use products, opened or used products generally cannot be returned merely because the customer does not like the fragrance, scent, strength, longevity or projection.

This restriction does not apply where applicable law provides otherwise or where the product is defective, damaged, incorrect or materially different from what was ordered.

4. Wrong Product

If the wrong product is delivered, contact us within 48 hours of delivery.

After verification, Zeyni Perfumes may arrange a replacement or refund.

5. Damaged Product

If the product arrives damaged or leaking:

1. Do not discard the product or packaging.

2. Take clear photographs/videos.

3. Contact us within 48 hours.

4. Provide the order number and photographs/videos.

5. Follow the return instructions provided by our customer-support team.

6. Replacement

Where a replacement is approved, the replacement will be subject to product availability.

If the same product is unavailable, Zeyni Perfumes may provide an alternative resolution, including a refund where appropriate.

7. Return Shipping

For approved returns caused by an incorrect, damaged or defective product supplied by Zeyni Perfumes, return shipping may be arranged or reimbursed as applicable.

For returns requested for reasons not covered by this policy, return shipping may be the customer’s responsibility, subject to applicable law.

8. Non-Returnable Situations

Subject to applicable law, products may not normally be eligible for return where:

The product has been opened or used.
The product has been damaged after delivery by the customer.
The product has been improperly stored.
The packaging has been intentionally damaged.
The customer simply changes their mind after opening the product.
The customer does not like the fragrance.
The customer expected a different fragrance performance.
The return is made without following the required return procedure.

9. Inspection